Terms and Conditions of Service

1. Acceptance of Terms

By accessing, browsing, registering for, or using the websites, web applications, mobile applications, cloud APIs, and telematics systems provided by FrontCrew Technologies Private Limited ("FrontCrew", "Company", "we", "us", or "our"), including our flagship brand HyperTrack Services, you ("Customer", "User", "You") agree to be legally bound by these Terms and Conditions ("Terms").

If you are entering into this agreement on behalf of a company, organization, or government body, you represent that you have full legal authority to bind such entity.

2. Commercial Brand Identity & HyperTrack Services

HyperTrack Services is a specialized GPS Tracking & Telematics commercial brand wholly owned and operated by FrontCrew Technologies Private Limited. All software licenses, device firmware, socket listeners, and mobile applications bearing the HyperTrack Services trademark are subject to the governance, intellectual property warranties, and SLA commitments of FrontCrew Technologies Private Limited.

3. SaaS License, APIs & Permitted Use

Subject to timely payment of applicable subscription or project fees, FrontCrew grants you a non-exclusive, non-transferable, revocable license to access our cloud software, dashboards, and APIs solely for your internal business operations or contracted reseller scopes.

You agree that you will not:

• Reverse engineer, decompile, or disassemble any binary code, socket protocol parser, or firmware.
• Circumvent subscription quotas, API rate limits, or device telemetry thresholds.
• Use our telematics or software systems for unauthorized surveillance, unlawful tracking, or malicious interference with vehicular systems.

4. Telematics Hardware, Fitment & AIS-140 Compliance

Where FrontCrew supplies GPS trackers, fuel sensors, RFID readers, or IoT gateways (including AIS-140 compliant equipment):

• Hardware installations must be performed by certified automotive technicians according to OEM wiring guidelines.
• FrontCrew provides standard manufacturer hardware warranties against manufacturing defects for 12 months from dispatch.
• Cellular network carrier coverage (GSM/4G/eSIM) is subject to regional telecom infrastructure; FrontCrew is not liable for carrier downtime in out-of-coverage zones.

5. Intellectual Property Rights & Client Data Ownership

Client Data Ownership: You retain 100% ownership of all proprietary data, telemetry logs, employee attendance records, and trip histories transmitted through our platforms.

Company IP: FrontCrew retains all right, title, and interest in and to our source code, algorithms, UI components, patents, trademarks, and documentation. Bespoke software IP ownership transfer applies strictly as stipulated in formal custom Master Services Agreements (MSAs).

6. Service Level Agreement (SLA) & Cloud Uptime

We strive to maintain a 99.9% monthly cloud uptime SLA for all enterprise telematics socket listeners and web portals. Scheduled maintenance windows are communicated at least 48 hours in advance during off-peak hours.

7. Limitation of Liability

To the maximum extent permitted by applicable Indian law, in no event shall FrontCrew Technologies Private Limited or its directors be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of business profits or vehicle downtime. In all events, our total aggregate liability shall not exceed the fees paid by you to FrontCrew in the three (3) months preceding the claim.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh, India.