CRM Solutions
Sell, serve and retain - on a unified customer platform.
Engineered for Enterprise Reliability & Scale
CRM platforms tailored to your sales motion - pipeline, quoting, service, marketing and loyalty on one system with clean analytics.
Driving consistent revenue growth demands full visibility over your sales funnel, customer touchpoints, and post-sales service delivery. FrontCrew's Custom CRM Solutions combine omni-channel lead capture (WhatsApp, website, phone, email), automated sales rep assignment, instant quotation and proposal generation, customer service ticketing with SLA tracking, and 360-degree customer lifecycle analytics.
Key Technical Pillars & Solutions
Deep architectural capabilities designed for high-concurrency enterprise workloads.
Omni-Channel Lead Capture & Auto-Routing
Instantly capture leads from IndiaMART, TradeIndia, Facebook Ads, Google Ads, WhatsApp, and website forms with round-robin sales allocation.
Visual Kanban Sales Pipeline & Quotations
Drag-and-drop opportunity stages with automated quotation PDF generation, discounting approvals, and electronic signature collection.
WhatsApp Business API & Email Sequences
Automated WhatsApp follow-up reminders, drip email campaigns, and two-way unified customer conversation inboxes.
Helpdesk Ticketing & Field Service SLA
Customer support ticket management, automated engineer assignment, SLA breach warnings, and customer CSAT feedback surveys.
Technical Specifications & Standards
Integrations
WhatsApp Cloud API, Asterisk/Exotel Telephony, Gmail, Outlook
Lead Sources
Webhooks, IndiaMART, TradeIndia, Meta Ads, Google Ads
Mobile Apps
Native Android & iOS for field sales executives
Security
Role-based data masking (hide customer phone/email per role)
4-Stage Implementation Roadmap
From initial discovery to continuous 24/7 SLA operations.
Sales Funnel & Stage Definition
Mapping customer acquisition funnels, lead scoring criteria, and sales qualification rules.
Channel Connectors & Templates
Setting up WhatsApp API templates, telephony integration, and quotation formats.
Lead Data Migration
Importing historical customer databases, contact books, and past deal histories.
Sales Team Enablement
Training inside sales reps and field teams on mobile CRM check-ins and pipeline management.
Where Industry Leaders Put This To Work
Deployment Scenario 1
B2B sales teams
Deployment Scenario 2
Service and support
Deployment Scenario 3
D2C and retail
Frequently Asked Questions
Everything you need to know about our CRM Solutions.
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