Privacy Policy

1. Introduction & Corporate Identity

FrontCrew Technologies Private Limited ("FrontCrew", "we", "our", or "us"), headquartered in Indore, Madhya Pradesh, India, operates technology services, cloud platforms, and our specialized GPS tracking and telematics brand, HyperTrack Services.

We are deeply committed to protecting the privacy, confidentiality, and security of our clients, end-users, website visitors, and enterprise stakeholders in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 (India), the General Data Protection Regulation (GDPR), and international security best practices.

2. Information We Collect

3. How We Process & Utilize Your Data

We process collected data strictly for the following lawful business purposes:

• Delivering real-time GPS tracking, fleet telemetry calculations, and route optimization.
• Generating automated enterprise compliance reports (AIS-140 emergency feeds, e-Way bill tracking, GxP cold chain audits).
• Ensuring sub-second socket stream reliability and proactive server health monitoring.
• Responding to consultation requests, service tickets, and technical support inquiries.
• Protecting our systems against malicious cyber activity, unauthorized access, and fraud.

4. Telematics & GPS Location Privacy Safeguards

Vehicle and workforce location data represents sensitive enterprise telemetry. FrontCrew enforces strict technical controls:

• Role-Based Access Control (RBAC): Dispatchers and administrators only access vehicles and assets explicitly assigned to their departmental role.
• Data Isolation: Multi-tenant databases utilize Row-Level Security (RLS) ensuring strict cryptographic isolation between client enterprise accounts.
• Never Sold: We do not sell, rent, or monetize your location histories, vehicle routes, or driver analytics to advertising brokers.

5. Cookies & Storage Technologies

We use essential session tokens and analytics cookies to maintain website navigation, remember your preferences, and evaluate website performance. You can manage or decline non-essential cookies at any time via our Cookie Consent preference banner.

6. Data Security & Sovereign Cloud Infrastructure

All production databases, telematics socket listeners, and backups are hosted in tier-4 ISO 27001-certified cloud data centers located in India. We employ:

• TLS 1.3 / SSL encryption in transit for all web and API communications.
• AES-256 encryption at rest for all database tables and cloud storage buckets.
• Automated daily encrypted offsite backups with rapid disaster recovery failover.

7. Your Data Rights

Under applicable data protection laws, you have the right to request access to your personal data, request correction of inaccuracies, request deletion of account records upon contract conclusion, and withdraw consent.