Careers
Customer Support Executive
Join the Customer Support team at FrontCrew Technologies.
Engineering & CultureWe're Hiring
High-Throughput Scale
Engineer systems processing millions of daily IoT telemetry packets.
Indore Innovation Campus
Collaborative in-office & hybrid engineering environment.
Merit-First Growth
Competitive pay, comprehensive health cover, and learning stipends.
Explore open roles below ↓
Customer SupportIndore, India (On-site)Full-time
Deliver proactive, high-quality technical and operational assistance to clients using our fleet management, IoT tracking, and enterprise software solutions. Help clients resolve queries, ensure swift onboarding, and maximize user satisfaction.
Responsibilities
- Handle incoming customer calls, support tickets, and live chat inquiries with clarity and professionalism
- Diagnose and troubleshoot client queries regarding GPS tracking, sensor telemetry, and web/mobile dashboards
- Guide new clients through onboarding, account setup, and platform feature walkthroughs
- Coordinate with engineering and field operations teams to escalate and resolve complex technical issues
- Maintain accurate customer records, feedback, and resolution statuses in our CRM / helpdesk system
- Continuously gather customer feedback to help the product team improve software workflows and user experience
Requirements
- 1+ years of experience in customer support, technical helpdesk, or client operations (telematics/IT preferred)
- Strong verbal and written communication skills in English and Hindi
- Patient, customer-centric mindset with active listening, empathy, and rapid problem-solving abilities
- Comfortable working with web portals, mobile apps, CRM systems, and ticketing software
- Basic understanding of GPS hardware, SIM telematics, or cloud software platforms is an advantage
- Willingness to work full-time on-site at our Indore office
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